Supabets Privacy Policy — Your Data is Protected

Supabets takes your privacy very seriously. We believe your personal data belongs to you — and protecting it is our responsibility. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure.

Supabets' privacy policy is built in accordance with international data protection standards. We are committed to full transparency — you will always know exactly how your data is being used, with nothing hidden.

This policy applies to our website, mobile app, and all other digital services. If you have any questions, feel free to contact us at any time.

Supabets collects various types of information to deliver its services. We only collect what is strictly necessary — nothing more.

Information You Provide Directly:

• Full name and date of birth
• Email address and mobile number
• Current Address
• National ID or passport number (for identity verification)
• Payment method details (Mobile Pay, Nagad, bank account)

Automatically collected information:

• IP Address & Device Type
• Browser Information & Operating System
• Page visit times and duration
• Betting Activity & Transaction History
• Data collected via cookies and tracking technologies

Supabets uses your data only for specific, legitimate purposes. We never use your information beyond what has been explicitly authorised.

• Account Management: For registration, login, and account security.
• Identity Verification: To complete age verification and the KYC process.
• Transaction Processing: For processing deposits and withdrawals securely.
• Customer Support: For troubleshooting and customer support.
• Security Assurance: To prevent fraud and money laundering.
• Service Improvement: To improve your experience on the platform.
• Legal Obligation: To meet regulatory compliance requirements.

Supabets does not sell your personal data to third parties. However, limited data sharing may occur where necessary to deliver our services or meet legal obligations.

Who your information may be shared with:

• Payment Processors: Information required to process transactions.
• Identity Verification Service: Authorized body for KYC verification.
• Legal Authority: When required by court order or for the purposes of an official investigation.
• Technology Partners: Contractual partners for platform operations.

Supabets never sells your data to advertising agencies, data brokers, or any other commercial third parties.

Supabets uses cookies on its website to help enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for login sessions and site security — the site cannot function without these.
• Performance Cookies: To monitor site speed and performance.
• Preference Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how the site is used (anonymised).

Cookies can be disabled at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working properly.

Supabets uses industry-standard technology and practices to protect your personal data. Our security framework is built across multiple layers to prevent any unauthorised access.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Payment details are not stored on our servers — we comply with PCI DSS standards.
• Passwords are stored in encrypted form and are never stored in plain text.
• Regular security audits and penetration testing are conducted.
• Server access is restricted and controlled — only authorized personnel are permitted entry.
• Data backups are maintained in a secure, encrypted environment.

You have clear rights over your personal data at Supabets. We respect those rights and act on any request as promptly as possible.

Supabets does not retain your data longer than necessary. A specific retention period is defined for each category of information.

• Account Information: For the duration of account activity and 5 years after account closure.
• Transaction Records: A minimum of 5 years as required by legal obligations.
• KYC Documents: 7 years after account closure to meet legal requirements.
• Communication Records: Support tickets & chats for up to 3 years.
• Cookie Data: Up to 13 months.

Once the designated retention period expires, data is securely deleted in a way that cannot be recovered.

Supabets is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.

Age verification is carried out at the time of registration. If we discover that a minor has created an account using false information, that account will be immediately closed and all associated data will be deleted.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is always ready to help.

• Email: support@supabets.ws
• Support Hours: 7 days a week, 24 hours a day
• Language: Support available in Bengali
• Response Time: Usually within 24–48 hours

If this Privacy Policy changes, we will notify you by email. Continued use of the site after any changes constitutes your acceptance of the updated policy.